Service Delivery Manager

Filed under: Gdańsk | Finanse-Ekonomia

Your new company


On behalf of our Client, renowned international company, which is opening its SSC in Tricity, we are currently seeking Candidates for the position of Service Delivery Manager.

Your new role


Holding the position of the Service Delivery Manager your main purpose will be to manage internal and external stakeholders, represent SSC in front of entire client group and ensure service level agreements are met and sustained. You will be the point of contact for all SLA and KPI measures as well as responsible for creating mechanism to report track and manage all KPIs. At the same time you will be a direct manager of Process Improvement Specialist, where you will be responsible for tracking and monitoring effectiveness of processes and teams, highlighting deficiencies as well as planning improvements and increasing efficiency in the relevant process areas.

What you'll need to succeed


A successful candidate will need to hold a business-oriented bachelors degree (Finance/ Accounting / Economics) as well as accounting qualifications (ACCA, CIMA, CPA). You will also need more than 6 years of experience in project and people management, preferably gained in SSC environment. A good candidate will have commercial understanding of the business, good knowledge of SLA and KPI reporting mechanism as well as experience in transition projects. Moreover, highly developed interpersonal, communication, leadership and analytical skills as well as ability to prioritize and coach will be necessary. Fluency in English and MS Office knowledge is required.

What you'll get in return


Our Client offers stable work conditions and opportunities for professional development within international, globally-renowned SSC organization. Benefit package and trainings are also included.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.