Back office Engineer

Filed under: Warszawa | Informatyka - Programowanie

1695216806



For our client, a rapidly acting, an international company implementing applications for major clients in the business sector, we are currently looking for the position:

Back office Engineer

location: Warszawa



  Responsibilities:

* Providing 3rd line of support for production environment and internal organization

* Handling of Incidents / Service Requests from reception until closure and assurance of the time restoration within SLA

* Implementation of agreed and approved Changes on production environment

* Follow-up on incidents registered but not solved, escalated, referred or cleared but not closed

* Taking actions based on identified systems failures in order to provide stable platform.

* Creation / update of Knowledge Base records with actions taken for resolution of the incidents / problems

* Creation / update of technical documentation

* Close interaction with other technicians within the team, vendors support and customers technical staff,

* Supporting Problem Management with root cause analysis of incidents related to customer complaints and implementation of corrective actions.

* Ability to work in the office in Warsaw

* Ability to handle weekly on-call duties after office hours (agreed and scheduled earlier)



  Requirements:

* Experience in support of VoD multimedia delivery - Widevine, Wowza, Evostream, Avconv, Flash Media Server, PlayReady

* Experience in administration / troubleshooting of Linux, Windows Servers

* Experience in administration of mysql databases

* Experience in use and configuration of IT monitoring tools (Nagios, Cacti, Observium, New relic)

* Excellent command of English language

* ITIL awareness (certificate will be an advantage)

* Communication and presentation skills for customer support needs

* Stress resistance, perseverance, accuracy and focus on customer satisfaction

* Proactiveness

* Multi tasking capabilities



  We offer:

* Attractive salary

* Flexible forms of employment

* A comprehensive benefits package

* Being part of the team qualified for the work = passion