IT Customer Support Specialist

Filed under: Kraków | IT

IT Customer Support Specialist
Miasto: Kraków
Region: małopolskie

You will provide technical support and incident management to users of IT systems and peripheral equipment company wide. You will be responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents involving hardware, software, applications, networking or products on the IT standards list. You will resolve as many IT incidents as appropriate; such first-call resolution minimizes the impact and cost of IT problems to the company and increases personal productivity for customers.
We offer
You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.
You will
Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT problems, inquiries, and requests for service
Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
Follow and understand incident resolution processes with focus on appropriate routing of tickets
Meet clearly defined performance metrics
Work efficiently in a Team environment
You have
Customer focus and exceptional phone etiquette
Good communication and listening skills
Excellent time management and organizing skills
Analytical problem solving abilities
Detail oriented
Fluency in written and spoken English
Readiness to work afternoon and evening hours with occasional weekend shifts
Working knowledge of additional languages would be an asset
Contact us!
If you are excited about this role, please send us your application with a statement below.

Please submit your CV in English.
Remember to include the following clause in your CV:
I hereby agree for processing my personal data, included in myapplication for a job, for the purposes of recruitment process,according to the Data Protection Act of 29 September 1997, unifiedtext published in the Polish Journal of Laws (Dziennik Ustaw) of 2002,no. 101, item 926, later amended.