Access Management Specialist

Filed under: Wrocław | Finanse, Księgowość, Bankowość

Credit Suisse is a global financial services company providing Private Banking & Wealth Management products and services, and Investment Banking services and expertise to companies, institutions and high-net-worth clients around the world. We are active in more than 50 countries and employ more than 46,000 people.
With a presence in Poland since 2007, Credit Suisse is committed to growing our businesses here. Located in Wroclaw's central business district, the Credit Suisse Center of Excellence (CoE) is one of our largest offices in Europe and a key pillaStrategic Research and Insights Analystr of Credit Suisse's offshoring approach that leverages our global talent base and maximizes the efficient use of the bank's resources.
Access Management Specialist
(Job Number: 74725)

We Offer...
Group Chief Technology Office (CTO) is a global organization within IT that provides infrastructure services to the Bank. We provide commercially competitive products and services that enable engineered performance, information analysis, data management and transaction processing. We have a proven track record of delivering reliable, innovative solutions to our clients. We offer a state-of-the-art smart working office environment and promote flexible working.
CTO has significant footprint in Wroclaw (500+ FTE). Were planning to continue our talent growth and develop maturity for the next years. We offer exciting and challenging opportunities on a variety of large-scale projects around the globe. Join us to shape the next generation of IT Infrastructure at Credit Suisse, one of the leading global banks!
Access Management Operations provides Level 2 support for all Credit Suisse Access management systems and processes for internal employees across the globe. Access Management has a crucial function of supporting Credit Suisse internal access systems - MyAccess and GARS - across all regions. Most importantly team is highly involved in governance of FINMA and SOX application as well as Transfers of Sensitive employees - validation of sensitive accesses removals. By performing the day-to-day duties Access Management Specialists uphold business continuity by ensuring stability of systems; consistent and reliable support for IT and business clients.
Main responsibilities of Access Management Specialist are:
Monitoring and processing service requests via the Credit Suisse in-house Access Management toolset (MyAccess) and Incident Management (ServiceNow).
Security management of the Active Directory and LDAP in accordance to Credit Suisse standards; including maintenance of standards and policies.
Ensuring dedicated focus for the new joiner, transfer and leaver processes. Work with HR to provide a premium client service for business employees who are being on-boarded or who are relocating (technical coordination).
Manage escalations from senior Management and key Business partners across regions.
Understand current manual processes to identify areas of continuous improvement and increased efficiency opportunities.
Proactively highlight / understand issues and raise awareness to the Engineering team and feed into Product Management for remediation.
Drive change to improve both technical products and processes providing a more efficient and cost effective service to the end user.
Provide analysis to other teams within Credit Suisse to reduce risk and enhance controls.
Ensure OLAs are met, prepare and create ad-hoc reporting statistics using Business Objects, SQL and MS Excel.*LI-MK1*
You Offer...
Essential:
Solid interpersonal skills and the ability to directly support business users, IT and HR Staff
Hands on experience in Active Directory Security Administration
Good analytical skills
Very good command of English is a must
Experience in Access Management and associated IT Security processes
SQL experience in creating queries and running reports
Very good knowledge of Microsoft Office Suite 2010 products
Very good knowledge of local IT Security Policies and Products
Scripting (PowerShell, VB, Perl)
Desirable:
Bachelors Degree or equivalent work experience
Good understanding of security principles (profiles, authentication, authorization)
Solid interpersonal skills, customer orientation, solid work ethic and self-motivation
Ability to work independently, with peers and collaborate across teams
Positive attitude, ready to help end-users with their issues
Problem solving skills (Root Cause Analysis)
Ability to prioritize tasks and manage time efficiently
Experience in Unix environment
Experience in Business Objects and alternative reporting products
Experience with Big Data mining (Tableau)
Knowledge of Tivoli Identity Manager or other Identity Management products
Knowledge of IT Service Management processes and best practices (such as e.g. ITIL, CompTIA)
Dear Applicant, please note that Credit Suisse may perform candidates background check during recruitment process, to the extent permitted by law, therefore please ensure your CV is properly updated.

If you apply for this role this means you agree with the following statement:
"Through my application for a role with Credit Suisse (Poland) sp. Z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)". I authorize Company to process my personal data for future recruitment processes.
Furthermore, I authorize Credit Suisse Group AG and its' affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.
Credit Suisse and affiliates registration details.-
Credit Suisse (Poland) sp. Z.o.o
Registered office - Rondo ONZ street, 00-124 Warsaw
Credit Suisse Group AG
Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its' affiliates
Taleo (UK) Limited
Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12
Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG
Registered office - Küchlerstraße 1, 61231 Bad Nauheim"