IT Specialist

Filed under: Żary | Informatyka - Programowanie

Responsibilities:
Site Support

Carry out work and implement standards as established by the System and Network Engineering Teams in regard to planning and supporting the plants in the areas of Desktop, WAN, LAN , Servers, and Disaster Recovery
Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers
Documentation
Captures site specific network, server, and end device documentation
Creates / updates work instructions for new tasks or as the steps for existing tasks are modified
Ensures all documentation is in the proper format
Ensures all documentation is stored in the location identified by the TSS Team Lead
On Call Support
Participate in global support on-call rotation to support the various geographic syncreon plants and locations
Is available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification
Proactively watches emails for alert notifications from the service desk and resolves or escalates these as required
Provides change management support during the weekend when on call.
Continuing Education
Keeps current on emerging technologies Desktop, server, and communication
Proactively takes advantage of internal training opportunities
Informs superiors of external training requirements
Syncreon Processes and Policies
Actively participate, enforce, and follow syncreons Change, Incident, and Problem management processes
Escalates, where required to the Service Desk following the predefined escalation procedure
Adheres to syncreons security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager.
Adheres to syncreons purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle
Project Support
Provides onsite support for new site launches
Provides onsite support for server / network refreshes
Supports other projects as required
Knowledge required:


Degree:
A bachelor's in computer science OR a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
Experience:
3+ years in a similar role
Personal skills:
Solid attention to detail and the ability to create and document process and procedures
Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
The ability to work within a very demanding environment and handling stress in a positive manner.
Must be able to maintain a high degree of confidentiality.
Excellent organizational skills.
Ability to handle multiple tasks.
Good problem solver
Languages:
English (fluent). Strong written and verbal skills in English.