Training Specialist

Filed under: Warszawa | Administracja biurowa

MoneyGram is a financial connection for friends and family. Each employee plays a part in helping the world transfer nearly $600 billion each year for everything from lifes essentials, to emergency needs and even savings. Our multicultural company operates in more than 200 countries and territories throughout the globe and provides challenging and rewarding opportunities for all employees. At MoneyGram, we encourage and embolden the entire team to use innovation to enhance our culture, company, products and the communities where we live and work. Connect with us via social media and learn more about MoneyGram, our Foundation and our customers.
At MoneyGram, we act with integrity, treat each other with respect and are committed to our company growth as well as to enabling personal and professional growth. These values are the underpinning of our company culture and the essence of who we are as a collective organization of individuals.

JOB SUMMARY:
Briefly describe the major function of this job and the reason it exists. Summarize into two or three sentences.
External to the Partner Training team, the Training Controls Specialist III will provide analysis, reporting, distribution, and training for global fraud training incidents to MoneyGram Agents. The incumbent will also support the MoneyGram Regional Compliance Officers, Account Managers, and Operations teams who conduct fraud training at the local level. Internal to the Partner Training team, the Training Controls Specialist III will maintain and monitor department process compliance and documentation relating to fraud prevention, anti-money laundering, and regulatory controls.
PRIMARY RESPONSIBILITIES:
In order of importance (most to least), briefly describe 4-6 primary responsibilities of the job, and approximate the percentage of time spent on each. For each responsibility, identify one or two people with whom you work most closely. Describe the nature of that interaction.
Example: Provide technical, customer relations, and personnel management for major programs and projects.

Creates and maintains monthly spreadsheets from the case management system and distributes to Agents and business partners in key accounts and Compliance. Facilitates risk-based fraud training via telephone or webinar for strategic accounts and independent partners. Monitors the status of fraud training incidents globally and close or escalate as appropriate.
Manages the Agent on-boarding regulatory controls process, including the collection, retention, and auditing of regulatory forms. Controls the transactability of Agents point-of-sale systems based on their compliance with on-boarding regulatory requirements. Validates department controls through regular audits of systems, records, and processes. Works with department leadership to ensure process compliance is maintained.
Creates and maintains internal process documentation governing training policy and process controls.
Administers compliance training and certification process for internal training team members. Maintains program content, reviews and tests certification candidates, and keeps accurate certification records and re-certification schedules.
Demonstrates continuous personal improvement in best practices of adult learning theory for all agent and internal audiences. Maintain awareness of Anti-money Laundering and Fraud Prevention regulations and impacts to training curricula.
Interacts with regulators/auditors on compliance training processes and controls.


QUALIFICATIONS:
List the minimum and preferred levels of Education, Experience, and Special Skills needed to perform the responsibilities of the job.
Education:

High school diploma or equivalency, with a college degree preferred.

Experience:

Minimum 5 years in a call center, training, or customer service role.
Minimum 3 years in an instructional design, instructor-led training, or role delivering professional presentations to individuals or groups.
Minimum 1 year in a role requiring at least 30% phone work.

Skills:

Working knowledge of he Bank Secrecy Act (BSA), USA PATRIOT Act, and other AML regulatory laws and mandated reports, or ability to acquire within three months.
Professional verbal and written communication skills, and polished presentation skills. High level of proficiency in technical writing or developing process documentation.
Polished stand-up presentation skills and ability to manage large training sessions an advantage.
Demonstrated strong analytical skills ability to find and evaluate information from internal and external sources and make sound decisions.
Fluency in written and spoken English (required) and a targeted foreign language (highly preferred) such as: Spanish, Portuguese, French, German, Russian, Mandarin, Arabic, and Hindi.