Quality Assurance Specialist with Spanish and Portuguese

Filed under: Kraków | Sprzedaż

Quality Assurance Specialist with Spanish and Portuguese 6-13-36868/GP For our Client, leader in business process outsourcing, that provides strategy consulting, technologies and services for customer management, we are looking for highly motivated candidates for the position of Quality Assurance Specialist.

As part of the wider Quality Team the candidate will be responsible for:
Listening to and monitoring associate calls for customer satisfaction according to our Client specified policies, thresholds, and procedures
Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing coaching, feedback, and reporting to the Team Leads
Supporting a culture of coaching to meet or exceed a quality customer experience satisfaction scores

REQUIREMENTS

Very good knowledge of Spanish and Portuguese (one of these languages has to be at level C1/C2)
Good knowledge of English
Min.1 year of experience in Customer Service
Experience in driving quality improvement and delivering quality in line with brand values, preferable in SSC/BPO/Sales area
Willingness to work with outsourced partners
Proven knowledge of call center business
Experience of working with quality tools to monitor performance
Cultural awareness and appropriate sensitivity in workings across multiple countries
Working knowledge of database applications such as MS Office

BENEFITS

Competitive annual base salary plus bonus based on performance
Social benefits e.g. private healthcare
Real challenges in fast paced working international environment

Prosimy o dopisanie klauzuli: "Zgadzam się na wykorzystanie przez firmę Grafton Recruitment Polska Sp. z o.o. danych osobowych w celu pośrednictwa pracy (posiadania i przetwarzania przekazanych danych osobowych oraz ich udostępniania klientom w ramach prowadzonych projektów rekrutacyjnych) zgodnie z obowiązującą Ustawą o Ochronie Danych Osobowych (Dz.U.2002 r. Nr 101 poz. 926) aż do momentu pisemnego wycofania zgody. Potwierdzam, że zostałem poinformowany o prawach do zmiany, dostępu i ochrony tych danych".