Technical Support Specialist with German

Filed under: Kraków | IT

Our Client is IG world's No.1 spread betting and CFD provider. The company has offices in 17 countries across five continents, serving over 125,000 active clients worldwide. IG opened its new branch (R&D Center) in Krakow in 2015 and is to hire around 150 IT and Marketing Specialists for new projects and creating new products. It is highly innovative company with strong position on the market, working with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Technical Support Specialist with German
Nr ref.: 5547
Region: Kraków, małopolskie
Wymagania:
A degree-level education (any subject)
Genuine interest in technology and assisting people with technological problems
Very high level of computer literacy, excellent interpersonal and communication skills
Experience working in a client-facing, administrative role
A logical, numerical and analytical approach
Very good organisation and time-management skills
Fluency in English (verbal and written)
Additional languages at business level advantageous

Obowiązki:
Youll provide world-class IT support to our clients and give technical guidance to your colleagues. No formal IT-related qualifications are required and full training is provided; were looking for people with a passion for providing excellent service and who have in interest in learning more about IT in a financial services environment. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment.
Supporting clients with the highest quality of technical help and support
Assisting clients and IG staff with IT-related issues
Helping with general queries regarding account administration and IGs product offering
Day-to-day troubleshooting of technology and platform issues
Escalating key IT or trading issues
Keeping the department informed of any major changes or incidents
Providing training to the department and the wider business when necessary

Oferujemy:
A possibility of taking part in setting up a new marketing, Customer Service and IT departments in Poland
Participation in interesting and challenging projects in global structures
Opportunity to develop and broaden skills
Attractive salary, bonuses and benefits package
Pleasant working atmosphere