Analyst - Credit Debt Collection - Hungarian speaker

Filed under: Kraków | Obsługa klienta - Call Center

Opis stanowiska:
Debt Collection Analyst for Hungarian scope. Responsible for proactive and reactive collection of overdue items on customer's accounts.
Make proactive and reactive calls to predefined customer and arrange collection of payment from customer, follow up on delinquent debt
Communicate with internal and external customers to clear and resolve collection issues
Maintain a quality accounts receivables portfolio with high percent current and low past due.
Reconcile customer accounts to identify unresolved/unpaid open items. Ensure all debits and credits on a customer's accounts are worked to conclusion with payment or internal adjustments.
Negotiate settlements where resolution of open items cannot be agreed or are uneconomic to investigate or resolve.
Coordinate the resolution of complex disputes
Act as an effective team player
Complete any special projects/tasks assigned

Wymagania:

Experience in Credit or Debt Collection
English B2
Hungarian C1/C2
High communication skills
Customer focus
Ability to communicate effectively with business partners
Organizational skills, ability to deal with competing priorities
Analytical skills and attention to details
Broad understanding of financial/credit processes is required
Good working knowledge of MS Office tools, MS Outlook,